Service Cloud

Key Contrast between Salesforce Sales Cloud and Service Cloud

Salesforce Sales Cloud and Service Cloud are two distinct cloud-based products offered by Salesforce, aimed at addressing the needs of sales and service teams respectively. Here are the major differences between the two: Focus: The Sales Cloud is designed to help sales teams manage their sales processes, including lead generation, opportunity management, and customer management. […]

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If a user is working in Salesforce when the login hours end, what will happen?

What is true about dynamic dashboards?

Which of the following statements are true about resetting passwords when users get locked out of a Salesforce org that does NOT have single sign-on enabled through an identity service other than Salesforce?

A Salesforce Administrator has 7 million records that need to be loaded into Salesforce and wants to do it in one batch. How can the records be uploaded in one batch?

Which of the following can a Case Queue be used for?

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